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Constellation

Re: Gear s3 wont turn on at all

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My watch won't show the rebooting menu


@SamsungTrevor wrote:

I'm sorry to hear that you've run into this difficulty with your Gear S3.

 

I would suggest attempting to hard reset your device, you can do this by following these steps:

  1. Back up data on the internal memory.
  2. Turn the Gear S3 off.
  3. Press and hold the Power key until REBOOTING displays at the bottom of the screen.
  4. Press the Power key repeatedly until the Select REBOOT MODE screen displays.
  5. Press the Power key to highlight ' Recovery'.
  6. Press and hold the Home key to select.
  7. Keep holding the Power key until the Gear S3 begins rebooting.

If this helps, please let us know!


 

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Constellation

Re: Gear s3 wont turn on at all

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I tried this by keeping my watch on the charger but it will continue to turn off and will not come on. Any other suggestions?

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Asteroid

Re: Gear s3 wont turn on at all

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I have the same thing. I tried to do hard reset. But screen turns off. I guess this is it. Not buying anymore smartwatches. 

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Supernova

Re: Gear s3 wont turn on at all

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I appreciate you taking the time to reach out to us about this, @Djseba.

 

If none of the above instructions work, please call 1-800-726-7864 or go to a walk-in service center.

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Cosmic Ray

Re: Gear s3 wont turn on at all

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You Samsung help folks are useless. They don't know nothing.

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Constellation

Re: Gear s3 wont turn on at all

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I'm with you 100%! mine has been on the charger for months now, ever since that update that drained the battery before 8 AM.  I thought I would try it again today and when i picked it off the charger i noticed the blinking red light. to my dismay the darn thing won't turn on at all like yours. i'm with you, samsung better answer up or i'm done with their watches. i'll go back to my timex. didn't really use the features anyway, and to pay $300 for something that didn't even last 1-1/2 years is b.s.!!!!!!!!!

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Constellation

Re: Gear s3 wont turn on at all

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I still stand by my first post; I'm done with samsung's smartwatches.  However, right after i posted my last comment i did something and it may be working again; it's still on after a few minutes and i'm trying to update everything.  anyway, here's what i stumbled on.

 

Step 1)  I pressed the Home/Power button until the start-up screen came on.

Step 2)  then i kept pressing the Back button repeatedly (about 6 times).

 

Surprisingly, the stupid thing came to life.

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Astronaut

Re: Gear s3 wont turn on at all

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You need to go work for Samsung,  I tried your fix.... it worked for me. Yay, thank you. 

BTW My battery life was 90% when I rebooted so battery was not my issue.

 

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Astronaut

Re: Gear s3 wont turn on at all

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The reboot  directions to not work.  Neither one of my  chargers light at all when I dock it.  What's next

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Supernova

Re: Gear s3 wont turn on at all

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Hey, I'm sorry to hear that you aren't able to reset your device. Have you already looked into your repair options as outlined above?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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