Hello. I have used my gear sport with Huawei P20 for a while. Now there is a gear software update. The problem is my phone cannot transfer the software update to my watch. It transfers for 5% and then it stops. Then there is the pop up dialogue "Couldn't copy software update to your gear". The pop up comes up all the time that is very annoying. Could you please give me some suggestion to resolve this problem?
Since I use my gear with Huawei P20, the phone and the watch didn't work well together. I cannot download any app or watch face in the galaxy wear app. I try to understand that they might not be as compatible as the samsung phone. So you could please also help me with this problem?
Thank you in advance.
Solved! Go to Solution.
@Napapas; Thank you for providing me with that information. You can take the device to a Samsung Experience shop, inside a local Best Buy store. You can use the following locator in order to find the one closest to you. I would recommend calling ahead to verify they have a participating Samsung Experience shop first. You may also reach out to your local Ubreakifix at https://www.ubreakifix.com/ They may be able to assist you with a forced update. However, as you originally stated, the device may no longer be compatible.
@Napapas You can update standalone watches without using the phone. Here is a link with steps on how to update the software of a standalone watch. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=873606&modelname=&mo...
@SamsungJecca Thank you for your advice. I have tried to follow your guide but in my watch there is no menu "update gear software" and " auto update apps". So I can't update the software on my watch.
And also my problem is the gear app on my phone (Huawei P20) automatically downloaded the software update and it tried to transfer this update to the watch but the transfering was failed. So I don't understand the problem why it failed, since every notification on my phone can be transfered to my watch normally except the software update. And the phone has tried to automatically transfer the update all the time, so the pop up dialogue which shows the failed transfering words came up all the time on my phone. I can do nothing so I need to uninstall the gear app to stop this attempt of transfering.
Thank you for your help and I wish you could give me some suggestions.