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Asteroid

Re: Gear sport cannot be updated

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@SamsungJecca I'm sorry. I unintentionally touched the solve button.

 

The options on my watch when I go to settings> gear info are as below

-device information

-model number

-storage

-software information

-battery information

-open source licence

-report diagnosis

-debugging

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Samsung Moderator
Samsung Moderator

Re: Gear sport cannot be updated

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@Napapas; Thank you for providing me with that information. You can take the device to a Samsung Experience shop, inside a local Best Buy store. You can use the following locator in order to find the one closest to you. I would recommend calling ahead to verify they have a participating Samsung Experience shop first. You may also reach out to your local Ubreakifix at https://www.ubreakifix.com/   They may be able to assist you with a forced update. However, as you originally stated, the device may no longer be compatible. 

 

Locator


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Asteroid

Re: Gear sport cannot be updated

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Thank you for your advice. I have brought the gear to the service center. They have forced update the gear for me so everything is updated now and it seems to be more compatible between the gear and the phone due to this update.
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Samsung Moderator
Samsung Moderator

Re: Gear sport cannot be updated

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We're glad that you're up and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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