@SamsungJecca I'm sorry. I unintentionally touched the solve button.
The options on my watch when I go to settings> gear info are as below
-open source licence
@Napapas; Thank you for providing me with that information. You can take the device to a Samsung Experience shop, inside a local Best Buy store. You can use the following locator in order to find the one closest to you. I would recommend calling ahead to verify they have a participating Samsung Experience shop first. You may also reach out to your local Ubreakifix at https://www.ubreakifix.com/ They may be able to assist you with a forced update. However, as you originally stated, the device may no longer be compatible.