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Samsung Moderator
Samsung Moderator

Re: IconX 2018 keeps disconnecting after multiple resets

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@userNaszIYbwLn Have you checked the battery optimization for the apps? Are the apps listed under your sleeping apps?

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userNYuN4rrn0e
Constellation

Re: IconX 2018 keeps disconnecting after multiple resets

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Hello i have a similar issue and have tried everything and i belive its a hardware issue can you help me.

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useryfHDkUal6k
Constellation

Re: IconX 2018 keeps disconnecting after multiple resets

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Hi,

 

I have a similar issue with my IconX 2018 device. Can you please help?

Thanks.

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 keeps disconnecting after multiple resets

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Can you please send me your full model number and IMEI in a private message?

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userKCqCtuKnMw
Astronaut

Re: IconX 2018 keeps disconnecting after multiple resets

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I have same problem :/

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 keeps disconnecting after multiple resets

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Can you please send me your full model number and IMEI in a private message?

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userI1ho7BymIp
Astronaut

Re: IconX 2018 keeps disconnecting after multiple resets

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I just receied my gear iconx for Christmas and I am experiencing the same issues - not connecting when I am on calls. Going in and out when I am right next to the phone. I can't even use these to make a call. This is terrible. I need assistance or I will be taking these back immediately. 

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 keeps disconnecting after multiple resets

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Hello there @userI1ho7BymIp, could you send us a private message here with your full model code and serial number?

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usermNNIVK3Dt9
Asteroid

Re: IconX 2018 keeps disconnecting after multiple resets

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Any luck? I am desperate LoL

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user1A6Wikrarz
Constellation

Re: IconX 2018 keeps disconnecting after multiple resets

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I'm having the same problem with mine shutting off repeatedly. I thought it might help if I just played the music directly from the earbuds, but it still shuts off. They worked fine when I first got them.

Can you assist me please.
Val

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