I had this issue in my left earbud and I resolved it!!
I would post a picture but I dont know how on mobile so stay with me here as I explain.
The Samsung representative said this earlier in the thread but hear me out.
Take out all the contents in your Gear IconX box. In it should be a small rectangular box with a bag. Inside the bag there will be a brush with a metal tang, mesh replacements, and a piece of paper. Unfold piece of paper and what do you see??A solution to to our problems!!
Follow the steps on the piece of paper.
Get the brush/tang and remove mesh and glue. Use the tang to get a new mesh from the mesh replacements and gently place it back.
These instructions are literally in the box. They gave us the tools to do it so I'm 100% sure this won't void the warranty. This worked for me it went hurt trying it yourself.
@userASWM5VmAvC Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
@user8BncB8wORo Can you please provide me with your full model number and serial number in a private message?
I don't know about the kit but I removed the mesh and white moisture block and glue circles "extremely hard to see" I repositioned them the best that i could. Full volume again.
I think the glue pads are oozing gue onto white moisture block paper and blocking sound.
As soon as I removed the white paper, I had full volume. So I think the white paper moisture block is absorbing the glue is the problem. I cleaned the white paper with lens cleaning towlett and no prob.
Now whether or not the screen and paper stay put remains to be seen. If not, I'm not going to replace and use them with out.
My two cents.
This worked for me. My reduction in sound was due to build up on the earbud tip.
I removed both the black mesh and the white film covering the tip of the earbud, cleaned both and re-inserted them and the sound was back to 100%.
Samsung probably noticed this could occur and included replacements in the original box.