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usernWoQudcFge
Astronaut

Re: IconX 2018 low volume in one ear.

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What do we do when we run out of replacements.


@knightrider wrote:
Hey anyone having this issue? I'll be using my earbuds for about 20 minutes in the gym and then all of a sudden the left ear drops volume at 75%. its HORRIBLE! I called support several times and even their troubleshooting hasn't fixed it.

 

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Armymen
Asteroid

Re: IconX 2018 low volume in one ear.

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I FINALLY FOUND THE SOLUTION !!!!

 

Step 1 : Buy those : https://www.complyfoam.com/products/tg-truegrip/

Step 2 : Wait until you have them

Step 3 : Remove existing ear-tip, black mesh and white mesh.

Step 4 : Put the new one.

 

Those new Headphone tips have a mesh inside that protect the headphone so no crud falls into the hole. I also got 6 tips in the package.

I finally have full sound both ears.

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userhdEZ4v7LCf
Astronaut

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

I buy this buds around 2 months ago . I have the same problem. 

Now second time  Samsung try fix but problem come back

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

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userGCpGiuHgx7
Constellation

Re: IconX 2018 low volume in one ear.

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I had the same problem with the 2018 version a simple fix for me it came with a pac of small round screen inserts I changed it and now it back to normal or u can just clean it with a toothbrush gently because its 2 parts and u don't want them to separate. Just take off the rubber tip and the little speaker screen u see is what i need to clean or replace the screen. 

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userJgbumDtA2k
Constellation

Re: IconX 2018 low volume in one ear.

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Hello,

 

I have the same problem with my pair of IconX 2018..

Low muffled sound in the left earbud.

 

I didn't get any tools for cleaning included in my box.

What do I do? 

 

 

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Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

Hello @userJgbumDtA2k

Can you send us a private message with the Model code and (15) digit IMEI number here for further assistance? http://bit.ly/2GH8URL


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userurZ38j7Mzu
Constellation

Re: IconX 2018 low volume in one ear.

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Hi everybody,

 

I have the same issue with my IconX 2018. I've sent the buds once in service and they fixed it. I have these earbuds from early 2018 and I did not get any replacement mesh in my package. How I can fix this issue without having those replacement mesh. Since they are more than one year old I don't have them under warranty anymore.

 

Thank you,

Sebastian

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userUZ2bAiHSmh
Constellation

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

To fix balance issue is easy.Turn the ear buds off and on again.Go into appendix to see how


@knightrider wrote:
Hey anyone having this issue? I'll be using my earbuds for about 20 minutes in the gym and then all of a sudden the left ear drops volume at 75%. its HORRIBLE! I called support several times and even their troubleshooting hasn't fixed it.

 

Reply
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