cancel
Showing results for 
Search instead for 
Did you mean: 
userrmNGSvZuDo
Astronaut

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION
Stop with your ludicrous trouble shooting tips. Fix the problem
Reply
Loading...
Kefinnigan
Constellation

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

I had this issue in my left earbud and I resolved it!!

 

I would post a picture but I dont know how on mobile so stay with me here as I explain.

The Samsung representative said this earlier in the thread but hear me out. 

 

Take out all the contents in your Gear IconX box. In it should be a small rectangular box with a bag. Inside the bag there will be a brush with a metal tang, mesh replacements, and a piece of paper. Unfold piece of paper and what do you see??A solution to to our problems!!

 

Follow the steps on the piece of paper.

Get the brush/tang and remove mesh and glue. Use the tang to get a new mesh from the mesh replacements and gently place it back. 

 

These instructions are literally in the box. They gave us the tools to do it so I'm 100% sure this won't void the warranty. This worked for me it went hurt trying it yourself. 

Reply
Loading...
Nebula

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

@Kefinnigan

Thanks for sharing this with the community.  Great Job!

Reply
Loading...
user8BncB8wORo
Constellation

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

Mine didn't come with a brush or replacement mesh.  

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

@userASWM5VmAvC Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  

 

@user8BncB8wORo Can you please provide me with your full model number and serial number in a private message?

Reply
Loading...
userTqSnEdMbFy
Constellation

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

i had to look for it, but it is there...underneath the section of the box where the ear wings bag is stored. This worked to fix my right ear bud volume loss too!!

Reply
Loading...
userpwArZE9PgE
Astronaut

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

I wasn't sure about your suggestion, but it worked exactly like you mentioned. Great tip.

Reply
Loading...
userHrQu4vqSM5
Constellation

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

There is no rectangular box nor the things you mentioned  fix this problem 

Reply
Loading...
userKNtTN634fn
Astronaut

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION

This wasn't in my box.  I have two sets and no cleaning kit that you describe in either one.  Where did you find it?

Reply
Loading...
userGh7yNP0X7Q
Astronaut

Re: IconX 2018 low volume in one ear.

JUMP TO SOLUTION
IT WORKS.... HOLY MOTHER EFFING INSANITY... I didnt believe it but it actually works.
Reply
Loading...