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userEjLZ5u9hzw
Asteroid

Last update Gear S2

November 2019 update to Gear S2 has caused it not to be able to pair with phone. My  phone is  Galaxy S9+  It  shows it is connected by Bluetooth in settings but yet not paired. 

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Last update Gear S2

Just to clarify your watch isn't connecting through the Gear Wearables app is that correct?


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userEjLZ5u9hzw
Asteroid

Re: Last update Gear S2

Yes that was the problem, I have sense this post decided to do a total reset to my watch and delete the app from my phone which I had to do twice and now it appears to be working. Fingers crossed. 

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userEjLZ5u9hzw
Asteroid

Re: Last update Gear S2

I meant since this post. LOL

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Samsung Moderator
Samsung Moderator

Re: Last update Gear S2

No worries. Please keep me posted and let me know if I can be of any further assistance.


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userLsTuwcxI9P
Asteroid

Re: Last update Gear S2

@SamsungAdam @I have the same problem. I have done everything suggested above to no avail. Now it’s not even telling the time so it’s basically worthless. Any suggestions? I have the gear s2 and a Galaxy s10. Please help. 

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Samsung Moderator
Samsung Moderator

Re: Last update Gear S2

@userLsTuwcxI9P Have you tried the troubleshooting steps that @userEjLZ5u9hzw stated worked to resolve the issue?



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userLsTuwcxI9P
Asteroid

Re: Last update Gear S2

@SamsungRei yes I have numerous times. I have factory rest, cleared the cache, deleted from my phone to no avail. Any other ideas will be greatly appreciated thank you!

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userUGAUH274if
Constellation

Re: Last update Gear S2

Think its useless, mine still won't connect since the update now just a watch with an annoying message every few seconds until I delet it again. Time for to switch away from galaxy and back to my old phone noone having trouble with them.


@userLsTuwcxI9P wrote:

@SamsungRei yes I have numerous times. I have factory rest, cleared the cache, deleted from my phone to no avail. Any other ideas will be greatly appreciated thank you!


 

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Samsung Moderator
Samsung Moderator

Re: Last update Gear S2

Do you have Android 9.0 or Android 10 on the phone? Please send a private message with the model code and serial number of the watch. http://bit.ly/2XERsky



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