cancel
Showing results for 
Search instead for 
Did you mean: 
userCSoaPnjzdI
Asteroid

Left Galaxy Bud Wont Connect..?

Starting around noon today my left bud would not work and has just been displaying a red exclamation mark in the samsung wearable app. I cant hear perfectly fine and have full touch pad functionality of my right bud, but the left seems to have just died out. I cant reset it as I need to have BOTH connected.... I've tried doing some research into it... and I couldn't find any solution. Anyone on here that may know? Thanks!

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud Wont Connect..?

Hi there, could you give these steps a try?

 

http://www.samsung.com/us/support/troubleshooting/TSG01111318/

Reply
Loading...
userCSoaPnjzdI
Asteroid

Re: Left Galaxy Bud Wont Connect..?

It did not work. I put the two earbuds into the case and charged it overnight which seemed to resolve the issue momentarily. It seems as though once the case is unplugged from the cable or taken off my wireless charger, the left earbud will not be charged by the case. I have had my earbuds in my case all day today to see what happens, I have not used them at all. My left earbud is at 25% while my right earbud is at 100%...?

Reply
Loading...
userCSoaPnjzdI
Asteroid

Re: Left Galaxy Bud Wont Connect..?

The case is also flashing a red dot..? @SamsungJace 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud Wont Connect..?

Hey there @userCSoaPnjzdI


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...