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Original topic:

Level U Headset hard reset

(Topic created: 06-11-2018 06:17 AM)
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LeahTN79
Asteroid
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Gear and Gear Fit

My headset has stopped charging and will not turn on. I've tried charging through different outlets and it's still dead in the water. I reached out to Samsung via chat and the guy I spoke to was less than helpful.  Is there a hard reset for the EO-BG920 headset or some other trick that might kickstart it? I've had these things barely six months, they've not suffered any damage, and don't even use them that often, so I'm not too pleased at the moment.

182 Replies
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Gear and Gear Fit

Hey, were you able to use this code to pair your Bluetooth headset to your PC?

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userxRlSNAfmEM
Constellation
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Gear and Gear Fit

When I connect to the level u it just work for a second and then discount .  What can I do? Please help me.                  I even try resteing .

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knightsurgeon
Neutron Star
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Gear and Gear Fit

Would you reboot your phones into safe mode to see if you are able to pair your device? Putting your phone into safe mode will disable the third-party apps on your device from running and may improve your experience pairing the headphones.

 

To get into safe mode, just do the following: Power your device down>Then power it back on>Pressing and holding the Volume Down key when you see the Samsung logo

 

Let me know how this works


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungCat
Nebula
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Gear and Gear Fit

@UserLevelPro please try the steps below to see if that helps.

 

Would you reboot your phones into safe mode to see if you are able to pair your device? Putting your phone into safe mode will disable the third-party apps on your device from running and may improve your experience pairing the headphones.

 

To get into safe mode, just do the following: Power your device down>Then power it back on>Pressing and holding the Volume Down key when you see the Samsung logo

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userRuIzc3VtB8
Constellation
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Gear and Gear Fit

My headset is not connecting witj my mobile. And it is going sweatch off again and again. Plz reply me what i do

 

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SamsungKim1
Supernova
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Gear and Gear Fit

Have you tried the troubleshooting presented in this thread?

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user9oUDR9Ux0r
Constellation
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Gear and Gear Fit

My samsung active level not charging 

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Anonymous
Not applicable
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Gear and Gear Fit

@user9oUDR9Ux0r Have you tried using a different charger?

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SamsungAl
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Have you tried to reset your network settings?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usermibmXXG690
Astronaut
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Gear and Gear Fit
Hi In my Bluetooth headset the volume button not working ..call button also not working ...and if I atten call the opposite person cannot. Hear my voice ...
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