- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-18-2017 05:23 PM in
Gear and Gear FitMy headset has stopped charging and will not turn on. I've tried charging through different outlets and it's still dead in the water. I reached out to Samsung via chat and the guy I spoke to was less than helpful. Is there a hard reset for the EO-BG920 headset or some other trick that might kickstart it? I've had these things barely six months, they've not suffered any damage, and don't even use them that often, so I'm not too pleased at the moment.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-04-2020 10:41 AM in
Gear and Gear FitI disconnected Samsung level u from phone and had issues connecting to phone not visible so I tried this what you told and still it doesn't show in phones Bluetooth searches
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-15-2020 03:35 AM in
Gear and Gear FitPlease perform the following steps to reset level U headset with your Samsung device. • Make sure the headset is off. • Press and hold the volume key. Press and hold the power key. • Release both buttons. • Press the power button to turn on the headset again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2018 05:45 AM in
Gear and Gear FitMy problem is exactly like this. What is the answer?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-12-2018 06:22 AM in
Gear and Gear FitHello, just following up to see if the steps were helpful?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-26-2019 03:42 AM in
Gear and Gear Fit- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-14-2018 06:03 AM in
Gear and Gear FitGood Morning. Just checking in to see if you still needed assistance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-23-2018 02:11 AM in
Gear and Gear FitSamsung level U wont pair with my laptop. it doesnt even come up in the list of available devices. works pperfectly with my Samsung s9+

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎06-23-2018 07:19 AM in
Gear and Gear FitThe Level U works with the Samsung Level App. The Samsung Level app is compatible with Samsung mobile devices running Android operating system 4.2.2 or later. Features may vary depending on the connected mobile device. Check out this troubleshooting guide and download and install the Samsung Level app from the Galaxy Apps or the Play Store to take advantage of all the features of the Samsung Level app. Just click on the link below. Let us know if this resolves your issue.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎06-24-2018 06:04 AM in
Gear and Gear FitAre you using the Samsung level app as suggested by SamsungMae?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-25-2018 06:15 AM in
Gear and Gear Fit@userGe3lgR21zw did the troubleshooting help that was provided by @SamsungAdam?
