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Mistakenly deleted Galaxy Buds from "My Products"

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On the "My Products" page, I mistakenly deleted my Galaxy Buds and I'm wondering if anyone knows how to readd it to my products list. I tried to reregister the Buds simply to try and get it to reappear on my products page but I get the message stating that the Buds have already been registered, naturally. 

 

I called the support line and the Rep continually placed me on hold so I know she tried to find an answer to my question but after a 25 minute phone call she was unable to help resolve my issue. 

 

Has anyone else made this mistake and know of a resolution? I suppose it's not that big of a deal if I can't get it readded but it's nice to have all of my products listed for warrantly, support, downloads, etc., purposes. 

 

Signed, 

 

A moron Smiley Happy

1 SOLUTION

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Re: Sweet! I'll do that, thank you!

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So....I logged into my account about a half hour ago, tried to reregister my Buds, and I received the same message I had received yesterday informing me that my Buds were already registered (they just weren't displaying in my Product list). As I was putting away my Chromebook I figured I would try one last time to see if I could reregister my Buds (I'm a glutton for punishment). As luck would have it I was able to reregister and my Buds are now displaying in My Products list!

 

I don't know how and I don't very much care but for whatever reason the universe was on my side... For at least 45 seconds, anyway Smiley Happy  Problem resolved! Marking this post as solved!

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Mistakenly deleted Galaxy Buds from "My Products"

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No worries! It's an honest mistake! You can contact the Samsung accounts team directly and they should be able to assist you in adding them back to your account. Their number 888-899-7609.

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Sweet! I'll do that, thank you!

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Sweet! I'll do that, thank you!

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Samsung Moderator
Samsung Moderator

Re: Sweet! I'll do that, thank you!

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You are very welcome!

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Re: Sweet! I'll do that, thank you!

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So I called the number, the rep took control of my phone, and she still wasn't able to resolve the issue. She gave me another number to call - I think she said it's the Sales Team - and I'll call them tomorrow. If they, or someone, is able to add the product back to my account I will come back here and let you all know how they did it. You know, just in case some else has a moment of insanity and mistakenly deletes a product from their account. 

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Re: Sweet! I'll do that, thank you!

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So....I logged into my account about a half hour ago, tried to reregister my Buds, and I received the same message I had received yesterday informing me that my Buds were already registered (they just weren't displaying in my Product list). As I was putting away my Chromebook I figured I would try one last time to see if I could reregister my Buds (I'm a glutton for punishment). As luck would have it I was able to reregister and my Buds are now displaying in My Products list!

 

I don't know how and I don't very much care but for whatever reason the universe was on my side... For at least 45 seconds, anyway Smiley Happy  Problem resolved! Marking this post as solved!

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Gio13
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How did you delete the product? I want to delete one but...

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How did you delete the product? I want to delete one but can't find the way to do it.

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Re: How did you delete the product? I want to delete one but...

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Right under the product there should be a link/option to "Remove Product."

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