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userpioUFsBv6V
Constellation

My Galaxy Bud's lights are constantly on and won't wireless charge

Even if the case is charged or fully charged the lights are constantly on I tried seeing if wireless charging could fix the problem but it didn't and I don't know what to do. I know it isn't the charger's fault because I can still charge my phone with it but manual cable charging still works. They worked perfectly fine last night but when I woke up these problems happened out of nowhere. Does anyone know how to fix this? Thanks.20191122_074126.jpgLight on inside also flashes constantly when opened

 

20191122_074056.jpgLight on outside constantly on red

 

20191122_074039.jpgCan't wireless charge even after double checking if the cable and outlet were plugged in

 

4 REPLIES 4
userTkxy5jCkeg
Asteroid

Re: My Galaxy Bud's lights are constantly on and won't wireless charge

I would try and use the buds first for a while and then charge the buds and let the case die. Maybe that would work?

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Samsung_NHOO2Wj
Astronaut

Re: My Galaxy Bud's lights are constantly on and won't wireless charge

I have this problem as well. I think it's the case . I tried to have it replaced but Samsung told me I have to buy new buds why they don't just sell the case is beyond me

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castamig001
Cosmic Ray

Re: My Galaxy Bud's lights are constantly on and won't wireless charge

Try and use up all of the battery and then charge it, that worked for my friend

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Samsung Moderator
Samsung Moderator

Re: My Galaxy Bud's lights are constantly on and won't wireless charge

@userpioUFsBv6V Can you send a private message providing the full model code and serial number so I can further look into this for you? http://bit.ly/2GGYul4

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