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userHmfhFjsIfj
Constellation

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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Hi mine is doing the exact same thing. Have tried the recommendations given.. 

Model SM-R360

FCC ID - A3LSMR360

S/N - <Hidden> 

 

Charging dock

Ep-YB360

S/N -<Hidden>

 

Look forward to response..please email me on troyandbec@outlook.com

Thankyou

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Black Hole

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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I am sorry to hear this. Just to confirm, did you try cleaning the charging port on the device as well as the charger? 

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userHmfhFjsIfj
Constellation

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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Yes
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userHmfhFjsIfj
Constellation

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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Yes... whats is next please to get this fixed
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Highlighted
Nebula

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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Sorry to hear that you are having this experience with your Gear Fit 2, but we definitely need to try some troubleshooting steps so we can try to isolate the issue better. I have attached some troubleshooting links below for your particular model. Please keep me posted on the outcome.

 

  1. Is the charging dock a Samsung-Approved Charger?
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userKxgBpqqZvW
Astronaut

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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I did that for my son's phone and it still isn't working.. it just stopped after not being charged for about 30 days due to an illness....   How do I get it to work again... He needs it due to a heart condition on top of other things and concerns... Please respond by email at wmn2wolves@gmail.com... That way I can get the reply asap... It is very important to me... 

Thank you...

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GingaRanga
Asteroid

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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Um... pretty hard to go into settings on the device if it won't take a charge. It doesn't turn on. I'm also experiencing the exact same issue and I sell them at my work so I can account for about 6 others. I'd say there is a defect in this device. 

 

One device I have with me currently is:

 

SM-R3600DANXAC

R5AH80516CN

SM-R360

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Black Hole

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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@GingaRanga: Thank you for that information. Just to confirm, was the device purchased in the US? 

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GingaRanga
Asteroid

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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No. It is a gift with purchase currently for s9s in Canada. 

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Black Hole

Re: My Gear Fit 2 doesn't appear to be charging and won't turn on

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Thank you for that information. I apologize, we only have the ability to support within the US. Please visit the link below for support in your area.

 

http://www.samsung.com/visitcountry

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