My Right Galaxy Earbud is not working

[user5xvPMaonW5]

My right galaxy Earbud is not working. When I go to wearables it says disconnected with a yellow exclaimed triangle. Been going on for 4 Months pls help 

[SamsungZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[usernHQSJ8ie5K]

Normally resetting the galaxy buds work for me whenever I have a problem.

[Samsung_x9bH53x]

I reset them it seems to be working. Thank you

[Aytug]

Whenever that happens for me I just put both earbuds into the charging case, charge them for about 10 seconds, and then they seem to work again.