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user5xvPMaonW5
Constellation

My Right Galaxy Earbud is not working

My right galaxy Earbud is not working. When I go to wearables it says disconnected with a yellow exclaimed triangle. Been going on for 4 Months pls help 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: My Right Galaxy Earbud is not working

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usernHQSJ8ie5K
Constellation

Re: My Right Galaxy Earbud is not working

Normally resetting the galaxy buds work for me whenever I have a problem.

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Samsung_x9bH53x
Astronaut

Re: My Right Galaxy Earbud is not working

I reset them it seems to be working. Thank you

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Aytug
Astronaut

Re: My Right Galaxy Earbud is not working

Whenever that happens for me I just put both earbuds into the charging case, charge them for about 10 seconds, and then they seem to work again.

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