cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

@userJpBAdClZr Did you end up going back to FitBit? I'm having a similar issue but with other third party apps. My step counds between Gear S3 and Samsung Note8 is spot on, but the external apps (currently, Withings Health Mate) are only getting a fraction of the steps. I suspect it is only getting the steps that the Phone counted and the S3 steps are not going across. I'd be fine if just the S3 went across. Anyway I think I'll post this as an original post as it is a variation of the above thread.

Reply
Loading...
Highlighted
Constellation

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

I am currently having this problem. Both apps say their synced. My fitness pay won't show my steps. 

Reply
Loading...
Highlighted
Supernova

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

Hey, @Goofy9676, have you attempted clearing the data of your My Fitness Pal app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Reply
Loading...
Highlighted
Supernova

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

Hey, I hope you are doing well. Were you able to clear the data out of My Fitness Pal?

 

If you need help with anything else, please let us know and we'll be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Reply
Loading...
Constellation

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

I am having the same issue, I look through Samsung Health and see all my steps. When I look at my fitness pal, I see random days of 0 steps.  I have tried sync'ing, removing both apps and reinstalling, enableing the read and write in samsung health as well as linking in MFP.  Any suggestions on how to get my steps sync'd into MFP. The end result is to get my steps into another app Jiff for a work benefit..... Unfortunately, Jiff doesnt sync directly to Samsung Health.... thus I am using an intermediate app MFP...

Reply
Loading...
Highlighted
Constellation

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

I finally have up and returned the Gear Sport and bought the new Fitbit. Cool device but not work the frustration.

Reply
Loading...
Highlighted
Astronaut

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

I had this issue and follwed the advice to change the settings in S Health. That still didn't work so I did the same in MFP from the main menu - click settings at the bottom - go to settings on the next menu- click steps - choose devise and make sure it's recording from S Health. Seems to be working for me now!

Reply
Loading...
Highlighted
Astronaut

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

Still having problems. I didnt see a solution.

Reply
Loading...
Highlighted
Supernova

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

@userXxBtFMrWVF: What do you have your app permissions set to? 

Reply
Loading...
Highlighted
Astronaut

Re: My fitness pal and s health syncing?

JUMP TO SOLUTION

I'm having the same problem. I've done the following:

 

- uninstalled and reinstalled S health

- uninstalled and reinstalled myfitnesspal

- checked via MFP mobile app that steps are recorded from S health

- checked the same via the MFP desktop version

- checked S health settings that MFP has read and write permission for steps and exercise

- logged out and back in

 

It still doesn't sync. Pretty frustrating.

Reply
Loading...