I believe that a cut :scissors: off date was a few weeks ago or months back where they stopped supporting...if I believe I read that notification correctly. Check out the notification boards to confirm or deny, is where I would start. I gave up on these watch gadgets as they were plagued with too many problems and with little resources to help. Good luck with your search and assistance.
Can they atleast unlock it so that it can be used on an android wear app? It's kind of ridiculous that we paid over $300 for an extravagant piece just for it to only have a few years usage! Pure rip off! Smh