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userrGfw8LRFho
Constellation

Only 1 of the Samsung Galaxy Buds connect to the phone at once

I open my case and turn on Bluetooth on my phone. Only 1 of the buds connect to my phone, but when i press on the touch pad for the other earbud, the one that initially connects disconnects from my phone and the other connects. This is extremely frustrating when I just want to listen to music, I cannot update the buds either because both buds need to be connected at the same time to update them.
4 REPLIES 4
Samsung Care Ambassador

Check for an update and then reset your earbuds

Check for an update and then reset your earbuds

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Samsung_uGXkK4P
Astronaut

You could try turning your phones/device's bluetooth off...

You could try turning your phones/device's bluetooth off and try pair the one good connection ear bud to the other, hope you get it fixed!

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Samsung_uGXkK4P
Astronaut

If you find this post it might help you out a lot, sorry...

If you find this post it might help you out a lot, sorry no link...

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Samsung Moderator
Samsung Moderator

Re: Only 1 of the Samsung Galaxy Buds connect to the phone at once

Hello, would you mind sending me a private message with the model code and serial number for the buds? Both those numbers can be found on the back of the cradle.

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