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Valkillree
Asteroid

Over heating

Gearfit is less than a month old and is over heating while charging. Then it doesnt charge more than a few percent because it shuts itself off. 

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Over heating

Thank you for reaching out. I would be happy to assist your further. Are you using the original charger that came wtih yoru Gear Fit?

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Valkillree
Asteroid

Re: Over heating

Yes. I have also tried 2 other chargers from previous ones I had. 

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Samsung Moderator
Samsung Moderator

Re: Over heating

Thank you for that information. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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Valkillree
Asteroid

Re: Over heating

I sent you the numbers but have not heard back?

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Samsung Moderator
Samsung Moderator

Re: Over heating

We responded back to you the same day, asking for additional information. I'd check your private messages and continue the conversation there!

Hope this message finds you well!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Valkillree
Asteroid

Re: Over heating

It says I don't have any messages?

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MITEECS
Cosmic Ray

Re: Over heating

Try rotating 180° then make sure it sits against at top and bottom, try tilting charger a little-the design allows band to push one side of gear off just enough that distance increases which increases resistance therefore increasing temp

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Samsung_4co3rZ6
Astronaut

Re: Over heating

Try reaching out to customer care

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