Hello!
Thank you for reaching out. Have you been able to perform any troubleshooting for your symptom? I would check to make sure your device is updated. Have you been able to reset the device to see if your symptom persist? You can do so by following these steps here. Reset Gear Fit2
If a reset is performed to no avail I would recommend getting the device in the hands of a technician to evaluate and repair your device. I would be happy to look into service options for you, could you please provide me with your model and serial number in a private message to do so? https://bit.ly/2SUXRar
