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Constellation

Phone and Message Notifications stop

I have a galaxy active 2 and a galaxy s9+, both through AT&T. Within the last two months, my Galaxy watch has consistently stopped receiving notifications from both the messaging and phone app. When I go into the wearable app, they are both turned off and cannot be turned on. I have to restart both the watch and phone. I am able to turn the notifications back on, but they still turn back off within a few hours.

Anyone else have any ideas or similar issues? 
2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Phone and Message Notifications stop

Have you tried clearing the cache partition of the Wearables app or resetting the watch?

 

Clear the App Cache

Reset your Smartwatch

 

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Re: Phone and Message Notifications stop

I have cleared the cache, reset the watch and my phone. The option to turn notifications on for messages and phone are grayed out and cannot be turned on. I took a screenshot but doesn't appear I'm able to attach photos.
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