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Constellation

Please resolve error ‘Palm to turn it off’

I bought  new Samsung Galaxy Watch active I turned on and connect with Phone .On The screen is information:

,,TRY AGAIN.TOUCH THE SCREEN WITH YOUR PALM TO TURN IT OFF "

When i Touch screen nothing happen is still the same and didnt let me to in ...

What I should do?

3 REPLIES 3
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Samsung Care Ambassador

Re: Please resolve error ‘Palm to turn it off’

make sure your palm comes in contact with the screen 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Constellation

Re: Please resolve error ‘Palm to turn it off’

dear sir I can't under stand below msg

 

make sure your palm comes in contact with the screen 

 

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Highlighted
Samsung Care Ambassador

Re: Please resolve error ‘Palm to turn it off’

make sure your palm touches the glass 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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