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suzitsj
Asteroid

Problem in time sync in Samsung Gear 2 (SM-R380)

I have problem that my Samsung Gear 2 (SM-R380) doesn't continuosly sync with my Samsung Phones connected with Samsung Wearables App. The time in the Gear 2 doesn't keep updating even though the time keeps updating in the phone. Actually what happens is the time gets incremented in the phone but the time in the Gear 2 remains the same since the period it has been connected with the phone.

I can't find any solutions even though I tried to reset the Gear 2 many times.

Please provide me a solution so that the Gear 2 operates normally.

 

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

What type of phone are you trying to connect to your watch?

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suzitsj
Asteroid

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Samsung Note 5

Samsung S7

Samsung A5

 

Either of the above mentioned model...

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Samsung Moderator
Samsung Moderator

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Give this link here a shot giving additional information on compatibility issues:

 

https://www.samsung.com/global/galaxy/gear-s2/device-compatibility/

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suzitsj
Asteroid

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Actually I am talking about Samsung Gear 2 (SM-R380) not Samsung Gear S2.

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Samsung Moderator
Samsung Moderator

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Are all devices currently up to date including the watch?

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suzitsj
Asteroid

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Yes, of course.

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Samsung Moderator
Samsung Moderator

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Could you give these steps a try?

https://www.samsung.com/us/support/troubleshooting/TSG01003259/#samsung-smart-watch-paired-with-phon...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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suzitsj
Asteroid

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

This either did not solve the problem. I don't know what's happening with my watch.

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Samsung Moderator
Samsung Moderator

Re: Problem in time sync in Samsung Gear 2 (SM-R380)

Have you tried pairing another watch with your devices?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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