We understand how frustrating this can be. Here are some troubleshooting steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01003232
If the troubleshooting is ineffective, we recommend taking a look at the newest Samsung Watches available, as the Galaxy Fit 2 has reached the end of support. https://www.samsung.com/us/watches/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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