RIght Galaxy Bud went quiet

[Sharky5]

I recently got the Galaxy buds and after 2 weeks of light use, the right earbud went very quiet. The left works as normal but the right one suddenly went quiet. Both are fully charged as is the case.

Any help would be greatly appreciated.

[SamsungLarry]

Hey, give this link a shot: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

[SamsungLarry]

Hey, just checking in with you. Do you still require assistance?

[--arod19900]

My left ear bud is having the same problem. How did you fix this sharky? It just went out today

[SamsungAdam]

@userN2YWHX23Kc Did you try thhe troubleshooting link provided?

[Charkatak]

---

@Sharky5 wrote:

I recently got the Galaxy buds and after 2 weeks of light use, the right earbud went very quiet. The left works as normal but the right one suddenly went quiet. Both are fully charged as is the case.

Any help would be greatly appreciated.

---

Try resetting the buds via Galaxy Wearable app.  If didn't help, contact Samsung Tech support:

https://www.samsung.com/us/support/contact/

[Sharky5]

I tried all the options for troubleshooting but have been unable to get the right one working correctly.

I will try reaching out to support.

[SamsungAdam]

@Sharky5 I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[Sharky5]

I've already got a return set up with Sonia in Livechat.

[Sharky5]

It's been 3 weeks and I still have not received the RMA label.

Please help.