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userCOkitYsvVs
Constellation

Replacement iconx

I bought a pair of iconxs on ebay lasted me a while, but stepped on one and it didn't survive. I knew because it was a ebay buy, I probably had no warranty. So I ordered a replacement off ebay and now am seeing that it's not connecting, I made sure they are both the 2018 version and from what I understood should work. I still have the broken icon and the only thing that doesn't work on it is its touch, what can I do or am doing incorrectly.
6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Replacement iconx

Can you provide the model code of your Iconx?

 


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userCOkitYsvVs
Constellation

Re: Replacement iconx

The module is sm r140 for the earbud and eb pr140 for the cradle
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Samsung Moderator
Samsung Moderator

Re: Replacement iconx

Have you tried the steps listed here: http://www.samsung.com/us/support/troubleshooting/TSG01111318/


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userCOkitYsvVs
Constellation

Re: Replacement iconx

Yes I've cleaned them, the case, and tried multiple usb cables. Every time they just blink in the case.they will work in my ear and can play songs stored on each bud, how ever they will not sync so I can listen to them together.
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Samsung Moderator
Samsung Moderator

Re: Replacement iconx

Just wanted to check in to see if you could provide us the serial number for your IconX located on the bottom of the charging case?


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Samsung Moderator
Samsung Moderator

Re: Replacement iconx

May I have the serial number of the iconx?


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