Right earbud drains extremely quickly

[userFo01BBZXAO]

I've had my earbuds for a few months and the right hand earbud has started draining very quickly. It just died and the left hand one is still at 95%. Is something wrong with the bud?

Thanks,

John

[Charkatak]

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@userFo01BBZXAO wrote:

I've had my earbuds for a few months and the right hand earbud has started draining very quickly. It just died and the left hand one is still at 95%. Is something wrong with the bud?

Thanks,

John

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Do you know if case is charging the right earbud properly?  Check the pins in the case and the right earbud to see if they need to be cleaned.  I don't know if resetting them can help, but won't hurt to try.  Connect your earbuds and then in the Galaxy Wearable>about, there should be reset option

[userFo01BBZXAO]

No, actually, looking closer it looks as though the pin on the right hand chargin port is slightly lower than the other one:

But I mean I've always been careful with it so I don't know why it's done that! Is this something that would be covered by warranty?!

[Charkatak]

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@userFo01BBZXAO wrote:

No, actually, looking closer it looks as though the pin on the right hand chargin port is slightly lower than the other one:

But I mean I've always been careful with it so I don't know why it's done that! Is this something that would be covered by warranty?!

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I personally don't see why it wouldn't be covered, if you have the receipt or some how Samsung can validate your purchase...

[userFo01BBZXAO]

Okay, I've spoken to them and they've said to take it into a Samsung Store. Fingers crossed they will say it's covered under warranty. I hope so because I've not done anything with them to break the pin and I'm always careful with them...

I'll post an update just for anyone else who has a similar issue.