Ok Samsung, you've updated your terms and conditions, I've logged in and accepted them. Why are you still plaguing me daily with the T&C's changes on the watch?
Turn it off already, makes your system appear stupid.
I have done the same thing. Resetting the gear on its own and then even logging out of my account on the phone and logging back in along with resetting the gear as well. Still getting the message. Obviously this is an ongoing issue on a larger scale.
Hello, I purchased the new Galaxy Watch as well and am having the same issue. I am not sure what the deal is. I tried doing everything on this fourm that was mentions. I am new to whole smart watch stuff, however I am a long time samsung owner. Obvioulsy nobody has found a work around and Samsung has not fixed the problem. The only thing i have not tried is to block the notificatis. I am going to try that I guess and see. It is stupid that we have to block notifications on the watch, seeing that is one of the huge perks of the watch. Clicking th link gets you nowhere. resetting the watch gets you nowhere. uninstalling and starting at ground zero... nothing.
Has anyone found a fix for this? I am getting the exact same problem with my Gear S3,. It made Smartthings unusable as the message would pop up every time and it would continue to spin forever in the background, so I factory reset thinking that might fix it and now it's keeping me from disabling the reactivation lock meaning my watch is a brick.
@userFoIardLUG have you tried any of the troubleshooting steps in this thread?
Yes, I've factory reset the watch twice now and uninstalled/reinstalled all apps, I've also reset my samsung account password while on phone with two different support agents and they've left me at "the watch is locked and must be sent in", despite the fact that I was affected by this before reactivation was even a factor here.
What type of device are you using with your Gear S3?
A Note 9 on the One UI Beta. I also tried with a OnePlus One on what I beleive is Android N just to see if it was an issue with my phone or not.
On the watch I am able to use it without connecting it to a phone. If I follow through with that it asks me to sign into Wi-Fi on the watch and then log into my Samsung account (because of the lock). If I do so, I am presented with a screen that says exactly:
Of course, going there does nothing as there's nothing to accept. Clicking the only button presented (OK) takes me back to the login screen leaving my watch bricked.
On either phone, attempting to add the watch fails with "Unable to unlock device. Try again?"
The watch worked earlier today and I only reset because I was getting the terms and condition notification when trying to use Smartthings.
using a brand new galaxy watch 46mm SM-R800 and a A7 SM-A730F/DS
i have the same problem, but i noticed some things.
i believe that the watch itselft cant connect to my samsung account, but my phone can, heres why.
1- during setup the final step is to look for an backup in the samsung cloud for the watch, this search always fail.
2- i get the everlasting notification to accept the new terms and conditions and policys but if i follow the link theres none to be accepted
3- i can download apps to my watch from my phone but cant download directly from my watch as it asks for me to verify my account
this led me to believe that the phone fails to get my samsung account right, heres what i tried so far with no sucess
1- changed my samsung acc password for a simpler one(no special characters)
2- restored the watch and paired it again multiple times
3- created a new samsung account, making sure to accept all terms and privacy policies as well as verifiyng with the link in the email. after that changing to this new account in my phone and then restoring the watch and and starting from scratch
none of this worked, theres no doubt in my mind that this is a software related fault not a user related one.