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userS29G9nVLed
Asteroid

Samsung Galaxy Buds connectivity issues

I don't know how this could really be a problem, but the Bluetooth connection is still, even after Updates pretty bad. I carry my phone in my jeans pocket and I can't really listen to Spotify. There are many stutters in the sound and sometimes the connection in general is gone. I tried to reset them but it didn't help at all. I hope problems like that are fixable because I like them when they decided to do work.

-Maurice

 

17 REPLIES 17
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Buds connectivity issues

@userS29G9nVLed Have you tried clearing the cache on your watch?

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userS29G9nVLed
Asteroid

Re: Samsung Galaxy Buds connectivity issues

It's not even a watch lol

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userBmK97BNHI6
Constellation

Re: Samsung Galaxy Buds connectivity issues

Mine are doing the same thing. I listen to podcasts at work and if I put my phone in my back pocket and walk I lose connection. I dont understand how people are supposed to run or work out with these if they lose connection by simply walking. 

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userS29G9nVLed
Asteroid

Re: Samsung Galaxy Buds connectivity issues

I hope Updates can fix that  Otherwise I think I have to return them 

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user3tdUO6VWlh
Astronaut

Re: Samsung Galaxy Buds connectivity issues

I have the same issue, really frustrating. Appearantly it only affects Spotify. Any solutions suggested?

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Buds connectivity issues

If you are only experiencing an issue with Spotify, you would need to contact their technical support team. There are no issues with calls or other apps?

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userMLYymUsspL
Constellation

Re: Samsung Galaxy Buds connectivity issues

I have the same problem. I use the buds with the galaxy watch. When running the connection is fine but once I stop and lower my arms. It starts stuttering. This is the same with phone calls. I have to raise my arm to hear and talk properly 

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userIuzDM8xIZe
Constellation

Re: Samsung Galaxy Buds connectivity issues

I don't use spotify and have same issue the music is downloaded in my memory of the phone.  Skips and shutters and sounds bad.

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userypB4Cboq6m
Asteroid

Re: Samsung Galaxy Buds connectivity issues

I have similar issue.

When I put my Samusng Galaxy S10+ in my pocket and move the Buds loose connection. It happens with all apps (Music, audio books, phone, etc.)

I just installed the latest Buds software update. It made things worst it seems - now I am sometimes loosing the microphone (I can hear bet can't speak - no one can hear me).

I tried to restart them by putting them in the box - this sometimes helps (but could be a coinsidence).

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