these things shouldnt be sold as workout buds at all!! should come with warning. u sweat u break! my right one stopped working and i dont even workout. i use them to watch vids with. i havent ever sweated wearing them. buyer beware! false advertising!!
I am getting ready to send back my second pair for the same issue; volume cutting out on one earbud. Seems like its a design flaw; which really sucks, because I like the being able to not take my phone with me.
Yeah it's totally disappointing. I am a huge fan of Samsung but this is a product that is horribly made and they should be ashamed of having something like this has their final product. I tried to stay with it and worked with him for a few weeks to try and get it fixed but there's just no answers which means you're probably right it's a design flaw and terrible technology which doesn't deserve to be on the market
I have found the issue.
1. Take off the earcup of each earbud.
2. Use paperclip and push of steel mesh glued to the earbud.
3. When removing the mesh material, look for white moisture pad.
*Note: there are 3 layers, the steel mesh, circular adhesive, and white moisture pad. Keep the steel mesh and circular adhesive together.
4. Remove the white moisture pad.
5. Place the steel mesh and circular adhesive back onto earbud, and press ever so slightly on the mesh material.
6. Readjust earcup.
*Test in comparison to other earbud. You WILL notice the earbud will be substantially louder without the moisture pad.
7. Repeat this to the other earbud
Reason: It seems that constant use of the earbuds cause the moisture pad to absorb the water thus, loss in volume. Recieving a new replacement set of earbuds will have the same results. But over time the replacement buds will have to be replaced again.
Resolution: Follow the instructions above.
Opinion: There should have been a much better sweat absorption material to maintain consistent volume.
Attached is the sweat material removed from the earbud. Please attempt at your own risk.