The service was faster then expected. They said it was moisture, which is very strange for a sweat proof earbud. I sweat a lot, and no I did not run in rain or went swimming with them.
They gave me a new one, but I already know if I go jogging with them again it will break again which will defeat the purpose that I have bought them.
This also explains why other people are have the same issue over and over again.
Seems you are not allowed to sweat
Very happy with waterproof of phone but the earbuds seem to have a big issue. Service was good but sad the quality of product is not.
Have you taken off the squishy part and checked to see if perhaps there's any build up in one of the speaker holes versus the other? It's not uncommon, even with the nice protection of that marshmallow part. If you notice that the speaker holes do appear to be a bit clogged, you can try taking a Q-tip to it with a light amount of rubbing alcohol on it.
Thanks! I'll be patiently waiting. Hopefully it's something as simple as that.
Sadly enough everything was pretty much clean. Even thought I cleaned it anyway as suggested. I also reset the iconx again but this time using the phone without any change in result. It is very much frustrating when listening, like you are deaf on 1 ear. Just to be sure checked with other people. All confirm left ear volume is lower then right.
I cant see any damage or dirt or bends anywhere. It still looks as good as new.
Alright, just wanted to make sure. If others are mentioning this as well, it very well could be something a bit more related for this specific product. I'm going to make a note of this and shoot this information over to the right people who might be able to find out what might be the root cause of it. I'll also ask around for those who are using it here if they know of any particular setting that is known to cause this. Thank you for your patience!