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Samsung Moderator
Samsung Moderator

Re: Samsung Gear S2 fast battery drain January 2017

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Just checking in to see if the troubleshooting steps provided work for you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Samsung Gear S2 fast battery drain January 2017

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@SamsungAl wrote:

Just checking in to see if the troubleshooting steps provided work for you?


I have tried the various solutions that have been suggested here, and none has worked as yet. The power drain has become rather drastic, and seems to be increasing. The idea, further, that the owners are smart watches are going to have to reduce the efficacy of the product to use it really defeats the purpose.

 

Regardless of solutions tried or suggested, it is painfully obvious that the problems here are directly related to updates from Samsung. It may also have to do with the completely useless DirecTV remote that has recently appeared, but I cannot say that for certain.

 

One could surmise that the Samsung updates, geared, pardon the pun, toward the Gear S3 and perhaps the upcoming Gear S4, have requirements that the Gear S2 versions simply cannot keep up with. The watch faces alone tell the story, considering that most of them have  Gear 3 all over them. These updates are causing the S2's to ramp up, thus draining the he11 out of the battery and overheating the watch.

 

As this has not started until the two most recent updates, the solution is easily grasped: update specifically the gear S2 versions with more original software, and reconfigure is needed.

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Honored Contributor

Re: Samsung Gear S2 fast battery drain January 2017

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@userC1r8Z09UOr; regretfully, there are no authorized methods for reverting software/apps. 

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Constellation

Re: Samsung Gear S2 fast battery drain January 2017

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Is there anyone at Samsung that can respond in any meaningful way to this known issue?  My watch now has the dreaded Battery-Drain update as of the last week or so. It's paired with a S7 Edge.  The only way to stop the leak is to turn BT off in the watch connections, which obviously defeats the purpose of a "smart" watch.  I've done the factory reset, SGear App reinstall, disabling SHealth Notifications, removing CNN app of Gear, etc.   I created a ticket with Samsung and they had no clue how to deal with it other than to send it in to have it re-flashed or go to a Best Buy (LOL) and have a Samsung rep look at it to see if hardware is the issue.  As if they don't know its a software issue related to failed updates.  I'm wondering if this was intentional to get us to upgrade to Gear S3, and I am not likely to purchase any more Samsung phones/devices if they keep ingnoring us.  Based on this and similar forums, this has been going one for well over a year for some people.

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Constellation

Re: Samsung Gear S2 fast battery drain January 2017

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I have the Gear S2 3G model from AT&T. It appears to me that the mobile network setting is causing my battery drain. I have it set to auto so that when my watch is out of range of the phone or Wi-Fi it operates independently on the 3G network and then switches back to wi-fi or bluetooth when in rage. The problem is that once it enables the mobile network it doesn't shut it off and then I experience the massive battery drain.  I have fixed this by toggling the mobile network setting in the connections menu on the watch to on, then back to auto, then to off, then back to auto, and then reset the watch. Seems to do the trick every time I get the battery drain after using the mobile network. It's unfortunate that Samsung does not feel it neccessary to address this issure.

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Constellation

Re: Samsung Gear S2 fast battery drain January 2017

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Yes it definitely is. Bc I took back to Verizon and they said Samsung is aware. But no solutions has been given. Then they ask me if i i would to upgrade like really absolutely not.

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Supernova

Re: Samsung Gear S2 fast battery drain January 2017

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Hey guys, can we get the following information from everyone experiencing these issues?

 

Model Number 

Software Version

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Asteroid

Re: Samsung Gear S2 fast battery drain January 2017

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Gear S2

R730A

R730AUCU3DRC1

 

The battery drain just started today, when another glorious new update came through. Much like last update a couple of months ago or so, when today's new update came through, my Gear reset, dumping content. Last time, several Gear 2 watch faces, some of which I have actually bought, disappeared, never to be found again, in favor of more recent Gear 3 models. And yes,  before I get asked,  it was  quite obvious duetto the update; the configuration of several screens changed in addition to the content being dumped.

 

Today  it reset again, though I was able to find at least one of the watch faces I had bought this time around. However, the battery began losing charge at a rate of around 1% per 5 minutes. If you do the math, that's around 8.3 hours at maximum charge, whereas I was getting through around 14 to 16 before the Gear started losing enough charge to worry about.

 

I don't know what is going on over there at Samsung, but I am a legally blind user who can't afford to have his electronics suddenly randomly changing or dumping things that he could see, or options that he needs to use daily. This is the third time that a deeply inconvenient and problematic issue has resulted from an update in both Gear and Galaxy S8+. You folks had better get your stuff together over there. You're not so far ahead of the competition that you can rest either on your laurels are on your brand name.

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Asteroid

Re: Samsung Gear S2 fast battery drain January 2017

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@SamsungMichelle wrote:

Hey guys, can we get the following information from everyone experiencing these issues?

 

Model Number 

Software Version


@SamsungAl wrote:

Just checking in to see if the troubleshooting steps provided work for you?

I have tried the various solutions that have been suggested here, and none has worked as yet. The power drain has become rather drastic, and seems to be increasing. The idea, further, that the owners are smart watches are going to have to reduce the efficacy of the product to use it really defeats the purpose.

 

Regardless of solutions tried or suggested, it is painfully obvious that the problems here are directly related to updates from Samsung. It may also have to do with the completely useless DirecTV remote that has recently appeared, but I cannot say that for certain.

 

One could surmise that the Samsung updates, geared, pardon the pun, toward the Gear S3 and perhaps the upcoming Gear S4, have requirements that the Gear S2 versions simply cannot keep up with. The watch faces alone tell the story, considering that most of them have  Gear 3 all over them. These updates are causing the S2's to ramp up, thus draining the he11 out of the battery and overheating the watch.

 

As this has not started until the two most recent updates, the solution is easily grasped: update specifically the gear S2 versions with more original software, and reconfigure is needed

Reply
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Asteroid

Re: Samsung Gear S2 fast battery drain January 2017

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Hey, any lawyers of the group? This is starting to look like a recall / class-action kind of moment. There is obviously a problem inherent in the product, which dozens if not hundreds of customers are experiencing.

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