Hi there folks,
I am having the same problem with unusual burning on my wrist. I have the Galaxy Watch 46mm. I came from the Apple Watch and never had an issue with Silicone straps before. Please advise.
Hi @cocoschnapps I completely understand your concern and I would be as well if this happened to me. Unfortunately, we cannot call you directly but I would like to reach out to you through Private Messages if you could take a look when you have a chance. If you would like to speak to someone via phone, I would recommend reaching out to one of other lines of support on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.
You're not alone... the new Galaxy Watch launched in September is shipped with straps that have caused me a severe burn-like reaction on my wrists. Reported it to Samsung on Monday and so far all they say is "Stop wearing the watch for a few days and allow the reaction to go" and "Don't wear the watch all the time".
Defeats the object of a health/sleep tracking watch, and an expensive one at that.
No consideration for the quality of their product that is the cause of these issues. And issues I've not had previously with Fitbit bands.
Pretty arrogant of Samsung to treat loyal customers like this.
Galaxy S3, Galaxy Note 4, Galaxy Note 8, Gear VR headset, Gear 360 camera, Ultrabook, 22in smart TV, 32in TV, 50in HD TV (x2), 65in UHD Curved TV, and the Galaxy Watch 46mm - all the Samsung products I can remember buying over the past 4 or 5 years.
Sorry to hear, can you please send me a private message here?
Also have the same problem and my burns keep getting worse. I take the watch off and put on my waist, then back on wrist in a few days. I am not sure if the issue is with composition of material in the wrist, however if you look at the wrist strap, there is embossed lettering (i.e. "22 : L Gear S3") on one side and other lettering on the other. Over time, this letting rubbing against your skin would probably cause issues than if it were just flat rubber/silicon.
I've tried tightening the strap too, it doesn't work. Aftermarket straps are the way to go in this case.