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Constellation

Samsung frontier S3 causing burns on my wrist.

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I have a new S3 that I hve been wearing and it has caused burns on my wrist. I have only been wearing it for about a month and a half. I do not wear it in the shower but use it when i'm sleeping for the sleep traker and working out of course. I noticed the burns about a week ago. I don't know if this has happend t anyone else?

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Re: Samsung frontier S3 causing burns on my wrist.

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@cocoschnapps

 

Good afternoon, I just thought I would check back with you. Did you still require assistance?

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44 REPLIES 44
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Re: Samsung frontier S3 causing burns on my wrist.

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Good afternoon @cocoschnapps

 

I am terrible sorry to hear about that. If you reach out to myself or one of the mods, we would be happy to help you. Additionally you can also call 1 800 726 7864 to contact our main support line for further assistance.

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Constellation

Re: Samsung frontier S3 causing burns on my wrist.

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FYI, if the burns are caused by the band, such as in my case with my S3 Frontier, which produced burn scars on my wrist. Samsung response was for me to purchase their Samsung leather band.  Not an expected response for burn scars produced by their products. Another Note 7 debacle. 

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Astronaut

Re: Samsung frontier S3 causing burns on my wrist.

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Same answer here in Peru.

 

My wirst is burned and look bad.

 

No support from Samsung Peru.

 

No more Samsung products...

 

I will trash my s8..... 

 

1339 Soles for a product that cause severe burns on my wirst.

 

 

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Re: Samsung frontier S3 causing burns on my wrist.

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@cocoschnapps

 

Good afternoon, I just thought I would check back with you. Did you still require assistance?

View solution in original post

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Constellation

Re: Samsung frontier S3 causing burns on my wrist.

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Yes, my phone number is on my profile. I can be reached there. I purchased the attached S3 gear device and it has caused burns on the left and right side o my wrist. I do wear the watch on a consistent base. I've even used a mild detergent to wash the band yet I still get the the burns on my wrist. I have been wearing the watch since early January. I'm very concerned about your product. 

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Re: Samsung frontier S3 causing burns on my wrist.

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Asteroid

Re: Samsung frontier S3 causing burns on my wrist.

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The same has happened to me; severe burn/scaring caused by the silicon strap.

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Re: Samsung frontier S3 causing burns on my wrist.

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Hello @ShaVerZ

 

I have just sent you a private message. If you still need assistance, please reply to it, and I will see to you as soon as possible.

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Asteroid

Re: Samsung frontier S3 causing burns on my wrist.

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Case is now with your Product Liaison Team, who are now dealing with a claim for damages.

Regards.

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