I have a new S3 that I hve been wearing and it has caused burns on my wrist. I have only been wearing it for about a month and a half. I do not wear it in the shower but use it when i'm sleeping for the sleep traker and working out of course. I noticed the burns about a week ago. I don't know if this has happend t anyone else?
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Good afternoon @cocoschnapps
I am terrible sorry to hear about that. If you reach out to myself or one of the mods, we would be happy to help you. Additionally you can also call 1 800 726 7864 to contact our main support line for further assistance.
FYI, if the burns are caused by the band, such as in my case with my S3 Frontier, which produced burn scars on my wrist. Samsung response was for me to purchase their Samsung leather band. Not an expected response for burn scars produced by their products. Another Note 7 debacle.
Same answer here in Peru.
My wirst is burned and look bad.
No support from Samsung Peru.
No more Samsung products...
I will trash my s8.....
1339 Soles for a product that cause severe burns on my wirst.
Yes, my phone number is on my profile. I can be reached there. I purchased the attached S3 gear device and it has caused burns on the left and right side o my wrist. I do wear the watch on a consistent base. I've even used a mild detergent to wash the band yet I still get the the burns on my wrist. I have been wearing the watch since early January. I'm very concerned about your product.