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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy watch causing pain

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I am sorry to hear about this! Please send a private message with the model code and the serial number or IMEI number of the watch. I will be happy to look into this further. http://bit.ly/2XERsky



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Constellation

Re: Samsung galaxy watch causing pain

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I had the same problem with watch active. Pain went away after seral days of not wearing. Then put it on again and pain came back. More precisely, it's numbness in arm and finger.

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Constellation

Re: Samsung galaxy watch causing pain

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Bought the new Samsung Galaxy Watch3. After 2 months of wear, noticed aching in my wrist. At first I didn't attribute it to watch (thought maybe I slept wrong or injured wrist without knowing). I also checked watch band to ensure not to tight. Determined pain was watch related when I forgot to wear watch for a couple of days and noticed wrist no longer ached.
Has anyone found a solution. I now have a very expensive paperweight.
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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy watch causing pain

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Thank you for reaching out. Can I please have your full model number and serial number in a private message? https://bit.ly/3pE8Pkc


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung galaxy watch causing pain

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I feel the same. Its been about a month since purchase. Im getting a wierd sensation right under where the watch sits on my wrist. I started having a tightness in my elbow every morning upon waking, so I removed the watch and that symptom has dissappeared. Creepy. Im afraid to continue wearing for fear of long term damage. Who knows what this type of radio activity can do long term. 

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Constellation

Re: Samsung galaxy watch causing pain

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Hi Samsung Team

Ive a simmilar issue, please help. I loved wearing my watch for a short while but cant wear it anymore, I experience so much pain when wearing it. 

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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy watch causing pain

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Hello!

 

Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and serial number in a private message? https://bit.ly/2SUXRar

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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy watch causing pain

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Hey, just wanted to to follow up. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung galaxy watch causing pain

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I have just recently experienced pain in my arm, not the tingling sensation though... what was the solution? This discussion doesn't lead to a root cause.... only a message asking for a serial number... should we be concerned here?

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Samsung Moderator
Samsung Moderator

Re: Samsung galaxy watch causing pain

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I would like to look into this issue further for you. Can you send me a private message using this link here?(http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • Serial number
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