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Samsung galaxy watch causing pain

(Topic created: 04-14-2019 03:30 AM)
userYIHVOnrGR9
Asteroid
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Gear and Gear Fit

I'm just curious if anyone else has had any pain in their wrist, arm, and fingers when wearing the new Galaxy Watch LTE 42mm? I've had mine since the 29th or April, and over time it has gone from a tingle to full on nerve pain. My wrist aches and pain shoots up to my elbow and down to my pinky finger. It slowly subsides when I take my watch off. It's not too tight or too loose (I was constantly changing the tightness thinking this was the issue) I would never have thought a watch could cause this pain but after searching the net there seems to be a few people with the same reports from other smart watches. Could the sensors cause something like this?

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GovernorPapa
Constellation
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Gear and Gear Fit

I received my Galaxy Watch 46mm yesterday (a little over 24 hours). I started having this problem moments ago during dinner. It was hurting so much, I had to leave the dinner table.

 

Started out as small shooting pain from the wrist, then it quickly started hurting across the whole left forearm. The whole thing happened very quickly. I've never had that type of pain like that until now. I'm convinced it's the watch - especially now that I find what's considered to be multiple reports.

I'd like to know what Samsung is doing about this. Would appreciate it if someone can get back to me ASAP.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

@GovernorPapa Thank you for reaching out. Can I please have your full model number and serial number in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userCoSzOQvBZI
Constellation
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Gear and Gear Fit

It is not the band.  It is the heart rate sensor.  I used a fitbit with heart rate sensor prior to using my Gear Watch and had the same problem.  I was able to turn off the heart rate monitor on my fitbit but have not figured out how to turn it off on my watch.  Does anyone know how?

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user5C4GqrfNnL
Constellation
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Gear and Gear Fit

I'm glad I found this. I'm having nerve pain through my hand and fingers. I kept loosening the band thinking I had it too tight. Love this watch but dont think I'll be able to continue wearing it. 

user5VvLgUO9ma
Constellation
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Gear and Gear Fit

I do! Same symptoms! My pain started at night, I would wake up middle of the night and couldn't bend my hand due to intense pain in my wrist. Then I started to feel the pain during the day too, it was so intense that I couldn't use my arms to stand up from the floor or a low chair. I didn't associated it at first with the watch; I removed the watch to wear a wrist band but noticed few days later that didn't help much so I just stopped wearing it and left my wrist free of any tights. It got better so I started to wear my watch again and here comes the pain again!!! I went to the orthopedic and he diagnosed a possible bone island in my wrist, ordered an MRI to confirm, that might interfere with a ligament or something hence causing the pain. 

I've had my Gear for about two years but only started to use it at night some months ago to monitor my sleep. 

This is so odd and disappointing. I hope the damage is reversible. 

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Samsung_cwoNrs5
Astronaut
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Gear and Gear Fit

I have the same issue. I rarely wear mine

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Charkatak
Supernova
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Gear and Gear Fit

For couple of months I was using the band that came with my watch. But because of some rash, I bought a nylon band with velcro on Amazon. I don't recall the pain that users here are describing, but maybe nylon band saved me from future pain


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bluefire
Galaxy
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Gear and Gear Fit

Do you have the heart rate sensor as "always"?

Have you tried the phone with heart rate off?

Just trying to see if its the weight or heart rate sensor

roxio
Constellation
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Gear and Gear Fit
In your opinion, heart rate sensor set as "always" could cause pain?
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bluefire
Galaxy
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Gear and Gear Fit

Watch* with heart rate off?

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