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Samsung_QcpFHOR
Astronaut

Re: Samsung gear s3 and water ?

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This must be the month that they have decided to reject any repairs no matter how old the product is or how long of an extended warranty you purchase. I have been very loyal to Samsung the past few years with TV's, Washer and Dryer, Fridge, Stove and other items. 

I felt I could use this watch in a practical manner based upon their product sales tactics see below

 

Can you wear Samsung Galaxy watch in the shower?
The default watch strap of the 46mm Galaxy Watch is made of black silicone. ... The silicone bands are the most functional, as you can take advantage of the Galaxy Watch's IP68 water resistance. The watch is water-resistant up to 50 meters, meaning it will easily survive swims in the pool
 
I have never abused this watch other than possibly showering with it a few times, but even this this is fine based upon product reviews and sales literature. I do sweat a great deal, but who would think with a so called 50 meter resistance that everyday wear would destroy it. 
 
I purchased 3 year extended warranty also. What or why are they allowed to take more of my money if they do no repair "liquid damage or physical damage" as I argued with the stubbern CS rep. What else would need work or repairs?
 
Truly a disapointing result. Another big company selling you on smoke and mirrors support then throw you to the curb when their sub-par product needs repaired. 
 
What a joke, they definately are showing me that better organizations are available.
Ricky Grimes ticket number 4151084825
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usercB6U0ldy7i
Astronaut

Re: Samsung gear s3 and water ?

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I think that all of the people here who were burned by Samsung for having "liquid damage" have been sweating on the watch and never rinsing it off, which it says to do if it does get wet with something that would leave a residue. Sweat definitely will have some corrosive properties if it seeps into the watch and leaves salt, so continually sweating a lot with it on and failing to rinse it off once in a while is probably what cause the "liquid damage" even though it was really just the salt that caused damage and not water. Just a thought, but they still should make more of a point to rinse it off after sweating on it if I'm understanding the problem correctly.

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Jksamx36
Asteroid

Re: Samsung gear s3 and water ?

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I agree. My watch has been in the tub, shower, river, lake, exercise.. You name it and it's been there; I've had zero problems. Salty water, well, that's a different story as salt gets into everything easily and salt water (salt and moisture) has an extremely high electrical conductivity trait (it can short electrical connections,  ex: dead phone/watch).

I had a Sony xperia ip68 rating phone and took it everywhere and wound up forgetting it in my pocket; it was in the water for maybe 25 seconds. I put it away with my stuff on the beach came back 30 min later to a totally dead phone. So, probably a few bad watches that weren't up to snuff and a few people who don't take care of things the way they think.

 

However, I left my phone off. Sent to to sony they told me the same thing, "sorry". I got it back took the thing apart removed the battery and shielded parts and used a clean new tooth brush and scrubbed (lightly) with 99% alcohol and let it dry for a few days. Phone still works to this day and it's been a few years since then, my kids use it to play games.

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userIGp5lMgq1z
Constellation

Re: Samsung gear s3 and water ?

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Hi all,

 

I can confirm the Samsung Gear S3 Frontier is waterproof. I regularly wear the watch swimming and I swim on average 60 lengths of a 25meter pool. 

 

I have noticed there is a swimming "function" on S Health, however, this does not appear on the watch when sync'd which is odd.

 

 

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user9cefYc7Opr
Astronaut

Re: Samsung gear s3 and water ?

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I've had mine for about 7 months. Never used it aggressively in water (snorkeling, water skiing, etc.)  Basically used it while working outdoors and washing my hands. Maybe wore it twice in the shower.  When it stopped working, warranty repair was denied due to "water damage".  

 

Now I'm left with no recourse.  I believe this is deceptive advertising.  The watch isn't really water resistant, and since water damage isn't covered they have zero liability.  Meanwhile it's advertised as a rugged, water resistant watch.  Won't buy Samsung again.  

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userEPGmhZvTad
Astronaut

Re: Samsung gear s3 and water ?

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Bought my Gear S3 Frontier 6 months ago.  Wore it in the water for about 5 minutes, 3 times in the same day.  Watch stopped working.  Sent it to Samsung and they sent it back saying it has water damage and they cant repair nor will they replace it.  All marketing material and the website say this is a "Military Grade" watch and show it in water.  Customer support referenced the footnote at the bottom of the page that says it is good for 30 minutes in 5 feet of water.  That does not sound like "Military Grade". 

I liked the look and function of this watch and really dont want to go back to Apple.  Very disappointed with Samsung.

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user24LQjcEbyR
Constellation

Re: Samsung gear s3 and water ?

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File complaint with BB they will have to respond

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user24LQjcEbyR
Constellation

Re: Samsung gear s3 and water ?

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Received this item (Frontier Model)  as a gift purchased from Samsung. Worked great for 90 Days then stopped charging. Returned to Samsung for service. Returned with not economically worth repair "water damage" After a very frustrating month of promises of return phone calls and emails their "Escalation Team Manager" refused to accept item for repair. The issue of water damage is ridiculous since I live in a desert and the only exposure to moisture would be perspiration during my runs. I had a similar problem with their wireless ear buds which was resolved with replacement.

Samsung is selling items advertised as suitable for active persons, water resistant,  but don't seem to be able to deal with perspiration. 

Today after pushing and pushing spoke to a woman in the Service Department who was very sorry and refered me to 3rd party repair if I wanted the watch.  She said that Repair Center has instructions from Samsung not to repair items with corresion from moisture. 

I suggest to all to post as many negitive reviews in as many sites as possible.  I have also filed a complaint with the Better Business Bureau  regarding the lack of warrenty protection.  I encourgage all to do the same.   

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user7lRctAEMb1
Constellation

Re: Samsung gear s3 and water ?

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It won't handle sweat.  I have had two replaced and samsung refuses to replace the third even though the watch is less than a year old.   Never been in water either. 

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Howie
Constellation

Re: Samsung gear s3 and water ?

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I work with swimming pools and I was patching a liner  under water with the watch on still works just fine. Also I work outside in the heat and again sweat dont bother mine. I would be careful of the ocean though just because the high salt in it.

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