I experienced the exact scenario exactly as you described and Samsung would not take responsibility.
This watch is for training, there was no warning regarding sweat!
I wish samsung would honor the warranty
samsung no sirve para nada llevp dos meses con el reloj y apenas lo toco el agua se daño , samsung vende producctos con ip68 pero es una mentira el celular tambien se me daño por que el puerto de carga le entro agua. ahora he tomado la desicion de regresar a iPhone, no sirve gastar tanto en una compañia que vende mentiras
Same thing happened to me, denied for liquid damage. The watch has never seen water. I was a very loyal Samsung customer but they can eat it! Will be moving on to the pixel for my new phone (was waiting for the Note 9) and obvisously a different watch manufacturer.
By the way my Note 8 crapped out within the first 45 days, so my brand new phone got replaced with a refurbished phone. Their quality control is terrible.
Same here. My S3 Frontier only lasted a year, while only seeing water a few seconds a week to wipe it down, as well as sweat. According to Samsung (and this was after sending in the watch twice, talking to 10 different people over 4 different phone calls, and then finally getting a supervisor), "about one year" in a "moist environment" is within tolerance. This means that the S3 is basically a very expensive disposable smart watch.
I've been a Samsung customer for years, so this is extremely disappointing. I'll be looking into a new phone and TV other than a Samsung later this year, and I will encourage everyone to do the same.