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Constellation

Samsung s3 gear won't charge

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I have attempted to charge my watch on 3 different devices and it keeps blinking, leading me to believe it's the actual watch. How do I start the process to send it in for repairs? 

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Samsung Moderator
Samsung Moderator

Re: Samsung s3 gear won't charge

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If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you continue to experience these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Samsung s3 gear won't charge

JUMP TO SOLUTION

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you continue to experience these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Gear S3 won't stay charged, stays at 1%

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Gear S3 won't stay charged, stays at 1%. On Charger gets very hot. Can reboot but doesn't stay on. Tried charging on my s20 ultra as well and doesn't stay charged. Please help! 
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Asteroid

Re: Gear S3 won't stay charged, stays at 1%

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You can try a different wall charger that outputs more amps
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Cosmic Ray

Re: Re: Gear S3 won't stay charged, stays at 1%

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Tried 2 different same results 🥺
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Asteroid

Re: Gear S3 won't stay charged, stays at 1%

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Was it like that since you got it? I would probably just try to send it in for warranty
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