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Constellation

Sensor's aren't working

Hi! Just wondering if my sensors are broken or is this one of those software bugs?

 

My sensors stopped working after an update. Heart rate, step counter, wake-up gesture et. al. are not responding to all my movements.

 

I already did all possible troubleshootings but still no improvement.

 

Hope I can get help on this. Thank you!

2 REPLIES 2
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Comet

Re: Sensor's aren't working

I'm not certain about this but they might temporarily be deactivated due to the fact that people have been getting burns on their arms because of the mechanism that reads all that information
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Constellation

Re: Sensor's aren't working

Is this a product recall? Such a waste of money. If I send the product to the service center just to have it fixed, will this be shouldered by the consumer or Samsung? Hope Samsung can help me on this. 

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