Sport sensor cover fell off

[useruBdgpljbW7]

Hi, my wife's gear sport sensor cover fell off. What can be done? Seems like a pretty weak link. 

I did not see any replies to the other posts.

Thanks

[SamsungAdam]

Can I please have her full model number and serial number in a private message?

[user3nTNNggoYI]

I had the same issue, what do I do about this?

[SamsungAdam]

@user3nTNNggoYI Can I please have her full model number and serial number in a private message?

[Ultracute95]

My sensor cover fell off as well. Can anyone let me know how to fix this issue without being charged for a defect?

[user6cMZ204eaX]

This is exactly the problem my watch is doing. It also will only go to Samsung Pay when I am trying to go to the apps menu. The newest problem is that it will not reboot...

[useruSILSfwKi8]

This is happening with my watch as well 

[SamsungAdam]

@useruSILSfwKi8 Can I please have your full model number and serial number in a private message?

[userz9STeRABvC]

Same problem here...mere weeks out of warranty 

[MrZell · Accepted solution]

Hello, We understand the disappointment of the sensor cover falling off the back of the watch. This does require service to repair. As the watch has reached its end of support, you are welcome to seek repairs at your nearest service location. We also recommend taking a look at the newest Samsung Watches available. https://www.samsung.com/us/watches/ 

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download