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Original topic:

The home button of my SamSung galaxy gear S3 classic hasn't responded.

(Topic created: 01-20-2021 07:40 AM)
Samsung_EylOoeE
Constellation
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Gear and Gear Fit

Hi everyone.

I just knew this section after searching my issue on Google. 

I have a Samsung Galaxy gear s3 Classic and everything is working well except the home button. It hasn't worked for years. I tried to reset, restart, reboot ... but it didn't work. The only feature still works is holding both button for turning the watch on/ off.

Before the pandemic, I went to BestBuy and Samsung Experience Store for asking help, but they just said they couldn't do anything.

Besides, I plan to do a trade-in for a new watch, but just wonder if SamSung will take it with the issue or not.

Please tell me what I can do with this watch. Thanks.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Hello @Samsung_EylOoeE,

 

I will be happy to further look into this for you.

 

Can you send a private message providing the full model code and the serial number of the watch so I can further assist with this? Sounds like the watch may need a service repair. http://bit.ly/2GGYul4

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user1pJAckvLnb
Constellation
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Gear and Gear Fit

Mine had the same issue.  I traded it in for a new Galaxy Watch 3 and just got the notice that they do not accept the trade-in due to it not turning on.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Hello @Samsung_EylOoeE,

 

I will be happy to further look into this for you.

 

Can you send a private message providing the full model code and the serial number of the watch so I can further assist with this? Sounds like the watch may need a service repair. http://bit.ly/2GGYul4

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