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Original topic:

The power/home button is not working on my Gear S3 Frontier watch

(Topic created: 12-07-2020 04:05 PM)
userjICF4gh3R9
Astronaut
Options
Gear and Gear Fit

Hello. I have a Gear S3 Frontier  The power/home button is not working.  I also tried to restart but I almost couldnt turn it back on. I'm really disappointed. 

Any ideas? 

3 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Hello,

 

Try giving this link here a shot: http://www.samsung.com/us/support/troubleshooting/TSG01003250/

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useraP9KYBSJ0P
Constellation
Options
Gear and Gear Fit

That link is useless. It's just a link to a page trying to sell me a Samsung Galaxy S21 phone.

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Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Thank you for reaching out. I can certainly understand how frustrating it can be when the buttons on your watch are not functioning as intended. Button malfunctions on your watch can be caused by physical damage or software issues. However, clean the buttons if there's build up of foreign material like lotion preventing them from properly working. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003250/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms the next step would be a service repair. 

In warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Private message: https://bit.ly/3fbRevo
4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

5. Contact our customer service team directly at 1-800-726-7864

Out of warranty repairs: Please contact our customer service team directly at 1-800-726-7864 to discuss to the best options to resolve the symptoms you are experiencing.

For international devices: Please use think link to contact the local support team in your area: https://www.samsung.com/us/common/visitlocationsite.html