Unable to connect my Gear S3 to Gear app on my phone.

[SamsungCamp]

Good afternoon @mubassir1840

Did you delete the Gear S3's bluetooth profile like @userbcMKA9DSlI suggested, and if so did it help? If not I am more than happy to continue troubleshooting with you.

[mubassir1840]

Thank you, 

userbcMKA9DSlI & SamsungCamp for the prompt reply. 

Yes, I deleted the Gear S3's Bluetooth profile from my phone and uninstalled and reinstalled Gear S app from my phone and reset the Gear S3 watch.  

Now I started pairing the watch and phone, and it asked for the passphrase key which matched on my watch and phone. After that, it is saying "Pairing underway" for an hour and does nothing on my phone. And on my Gear S3, it says "Check your phone to complete setup" and does nothing. Attached Screenshots of the messages from my phone and watch. Please help. 

Note 8Gear S3

[SamsungCamp · Accepted solution]

@mubassir1840

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

[mubassir1840]

Clearing the cache and data on the Gear Manager Application and the Gear S Plugin helped. I can connect my Gear S3 to my phone now. 

Thank you @userbcMKA9DSlI & @SamsungCamp for your time and help. 

[userzRjOvDrxaw]

I cleared the cache and data and my watch still won't connect to my phone after the last update. Now when I go in to gear there is an update available, but it just says preparing to connect and never does. My phone says connected through serial profile, but won't connect to the gear itself, my app just says update required but won't pair with my watch

[Anonymous]

Can you put your phone in safe mode and see if it does the same thing? 

[slygirlswagg]

I'm having these same issues I regret updating now. Cache clearing isn't helping. Says bad network connection which is not true

[SamsungMichelle]

@slygirlswagg: Can I get the full model number of your phone? 

[userZcK7YR7wgq]

Good Day,

A few days ago Gear S3 started to randomly drop BT connection while I was sitting in the same spot with my phone in 1 feet away.  Also, Samsung Pay kept resetting itself and I had to re-enter my cards time after time.

I've reset my watch half dozen times and cleared cache, uninstall/install all 3 apps multiple times.

I get through an initial pairing screen, then "Terms and Conditions" and after that, it's a dead end - "Connection Failed. Try again" ...

My phone is LG V20 (LG-H918).

I love this watch. Brite screen, rotating bezel, and Samsung Pay.  But all these connectivity issues are so annoying, and I'm ready to return it.

[useryEYRwIl8eS]

Just started out of the blue yesterdYy. Uninstalled all three Appa gear, gear s, account service, reinstalled.

It can find my gear S3 but as soon as I try to pair, the app exits. I have a pixel XL with the beta android SW but that was loaded months ago. 

I may go to best buy and return the watch for store credit. Had it since it came out but now it is just a watch. What is the deal?