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Re: Unable to connect my Gear S3 to Gear app on my phone.

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@mubassir1840

 

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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 for your time and help. 

SM
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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I cleared the cache and data and my watch still won't connect to my phone after the last update. Now when I go in to gear there is an update available, but it just says preparing to connect and never does. My phone says connected through serial profile, but won't connect to the gear itself, my app just says update required but won't pair with my watch

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Anonymous
Not applicable

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Can you put your phone in safe mode and see if it does the same thing? 

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I'm having these same issues I regret updating now. Cache clearing isn't helping. Says bad network connection which is not true

 

 

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Supernova

Re: Unable to connect my Gear S3 to Gear app on my phone.

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@userUuS8VoYDrA: Can I get the full model number of your phone? 

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Good Day,

A few days ago Gear S3 started to randomly drop BT connection while I was sitting in the same spot with my phone in 1 feet away.  Also, Samsung Pay kept resetting itself and I had to re-enter my cards time after time.

 

I've reset my watch half dozen times and cleared cache, uninstall/install all 3 apps multiple times.

I get through an initial pairing screen, then "Terms and Conditions" and after that, it's a dead end - "Connection Failed. Try again" ...

 

My phone is LG V20 (LG-H918).

 

I love this watch. Brite screen, rotating bezel, and Samsung Pay.  But all these connectivity issues are so annoying, and I'm ready to return it.

 

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Just started out of the blue yesterdYy. Uninstalled all three Appa gear, gear s, account service, reinstalled.

 

It can find my gear S3 but as soon as I try to pair, the app exits. I have a pixel XL with the beta android SW but that was loaded months ago. 

 

I may go to best buy and return the watch for store credit. Had it since it came out but now it is just a watch. What is the deal?

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Honored Contributor

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Have you updated the device recently?

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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It is on the Android beta, but that was a month ago after the last update. 

 

I was at the gym and it just list connection. It has happened before, just reconnect and all is well. I find if I disconnect Mr bt head phones it is better. 

 

This happened without provocation and with great malace...

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