JUMP TO SOLUTION Solved

Original topic:

Unable to connect my Gear S3 to Gear app on my phone.

(Topic created: 07-19-2018 07:35 AM)
mubassir1840
Asteroid
Options
Gear and Gear Fit

I am unable to connect my Gear S3 Frontier (Bluetooth) to my Gear app on my Galaxy Note 8 phone. After a recent software update, my gear s3 just won't connect to my phone. I manually tried connecting within the app, and it takes forever and ever and say pairing underway and does nothing.  It was working fine before this update. Please help. 

 

Phone Details:

Samsung Galaxy Note 8

Model No: SM-N950U1

Android Version: 7.1.1

Samsung Experience Version: 8.5

 

Gear S3 Details:

Samsung Gear S3 Frontier (Bluetooth Version)

Model No: SM-R760

Tizen Version: 3.0.0.1

SM
101 Replies
SamsungCamp
Comet
Options
Gear and Gear Fit

Good afternoon @mubassir1840

 

Did you delete the Gear S3's Bluetooth profile like @userbcMKA9DSlI suggested, and if so did it help? If not I am more than happy to continue troubleshooting with you.

0 Likes
Reply
SamsungCamp
Comet
Options
Gear and Gear Fit

Good afternoon @mubassir1840

 

Did you delete the Gear S3's bluetooth profile like @userbcMKA9DSlI suggested, and if so did it help? If not I am more than happy to continue troubleshooting with you.

0 Likes
Reply
mubassir1840
Asteroid
Options
Gear and Gear Fit

Thank you, 

SamsungCamp for the prompt reply. 

Yes, I deleted the Gear S3's Bluetooth profile from my phone and uninstalled and reinstalled Gear S app from my phone and reset the Gear S3 watch.  

Now I started pairing the watch and phone, and it asked for the passphrase key which matched on my watch and phone. After that, it is saying "Pairing underway" for an hour and does nothing on my phone. And on my Gear S3, it says "Check your phone to complete setup" and does nothing. Attached Screenshots of the messages from my phone and watch. Please help. 

 

Note 8Note 8Gear  S3Gear S3

SM
0 Likes
Reply
Solution
SamsungCamp
Comet
Options
Gear and Gear Fit

@mubassir1840

 

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

View solution in context

mubassir1840
Asteroid
Options
Gear and Gear Fit

 for your time and help. 

SM
0 Likes
Reply
userzRjOvDrxaw
Constellation
Options
Gear and Gear Fit

I cleared the cache and data and my watch still won't connect to my phone after the last update. Now when I go in to gear there is an update available, but it just says preparing to connect and never does. My phone says connected through serial profile, but won't connect to the gear itself, my app just says update required but won't pair with my watch

Anonymous
Not applicable
Options
Gear and Gear Fit

Can you put your phone in safe mode and see if it does the same thing? 

0 Likes
Reply
slygirlswagg
Asteroid
Options
Gear and Gear Fit

I'm having these same issues I regret updating now. Cache clearing isn't helping. Says bad network connection which is not true

 

 

SamsungMichelle
Red Giant
Options
Gear and Gear Fit

@slygirlswagg: Can I get the full model number of your phone? 

userZcK7YR7wgq
Constellation
Options
Gear and Gear Fit

Good Day,

A few days ago Gear S3 started to randomly drop BT connection while I was sitting in the same spot with my phone in 1 feet away.  Also, Samsung Pay kept resetting itself and I had to re-enter my cards time after time.

 

I've reset my watch half dozen times and cleared cache, uninstall/install all 3 apps multiple times.

I get through an initial pairing screen, then "Terms and Conditions" and after that, it's a dead end - "Connection Failed. Try again" ...

 

My phone is LG V20 (LG-H918).

 

I love this watch. Brite screen, rotating bezel, and Samsung Pay.  But all these connectivity issues are so annoying, and I'm ready to return it.

 

0 Likes
Reply