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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Have you updated the device recently?

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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It is on the Android beta, but that was a month ago after the last update. 

 

I was at the gym and it just list connection. It has happened before, just reconnect and all is well. I find if I disconnect Mr bt head phones it is better. 

 

This happened without provocation and with great malace...

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Can I get your full model code, baseband version, and carrier information?

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I know it is my phone as I connected to my old phone, droid turbo, and it is ok. The gear app just exits after it finds my watch and Android informs me that the app has closed.

 

I have pixel XL, have beta version 9. I do not think this is the issue as it was working fine, there was no update that broke it. 

 

I have uninstalled gear, gear s and Samsung accessory service without any luck. 

 

I really do not want to do a full reset on my phone. Something is making the app exit when trying to pair. 

 

My watch is tizen 3002, aw cre3, 

 

What is my next move?

 

 

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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We need the actual model code and baseband information for this device. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Which, my phone?

Pixel XL model PVT. Idk where baseband is
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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Pixel XL, model PVT

 

Don't know where baseband is, isn't that just for cell phone communication? 

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Sorry for the confusing. The following link will show you how to obtain the model code. baseband and carrier. Let us know if they are helpful. link


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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here we go

SN: <Hidden>

Model: SM-R760

Tizen: 3.0.0.3

SW: R760XXU2CRE3

 

I still think there is something with the phone. my Droid Turbo connects, my Pixel XL will not, it finds it and when i try to pair, the app crashes. uninstall resinstall all 3. no change.

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Supernova

Re: Unable to connect my Gear S3 to Gear app on my phone.

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@useryEYRwIl8eS: Just to clarify, what troubleshooting steps have you completed on the Gear itself so far? 

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