Unable to connect my Gear S3 to Gear app on my phone.

[SamsungLarryK]

Have you updated the device recently?

[useryEYRwIl8eS]

It is on the Android beta, but that was a month ago after the last update. 

I was at the gym and it just list connection. It has happened before, just reconnect and all is well. I find if I disconnect Mr bt head phones it is better. 

This happened without provocation and with great malace...

[SamsungLarryK]

Can I get your full model code, baseband version, and carrier information?

[useryEYRwIl8eS]

I know it is my phone as I connected to my old phone, droid turbo, and it is ok. The gear app just exits after it finds my watch and Android informs me that the app has closed.

I have pixel XL, have beta version 9. I do not think this is the issue as it was working fine, there was no update that broke it. 

I have uninstalled gear, gear s and Samsung accessory service without any luck. 

I really do not want to do a full reset on my phone. Something is making the app exit when trying to pair. 

My watch is tizen 3002, aw cre3, 

What is my next move?

[SamsungAl]

We need the actual model code and baseband information for this device. 

[useryEYRwIl8eS]

Which, my phone?

Pixel XL model PVT. Idk where baseband is

[useryEYRwIl8eS]

Pixel XL, model PVT

Don't know where baseband is, isn't that just for cell phone communication? 

[SamsungAl]

Sorry for the confusing. The following link will show you how to obtain the model code. baseband and carrier. Let us know if they are helpful. link

[useryEYRwIl8eS]

here we go

SN: <Hidden>

Model: SM-R760

Tizen: 3.0.0.3

SW: R760XXU2CRE3

I still think there is something with the phone. my Droid Turbo connects, my Pixel XL will not, it finds it and when i try to pair, the app crashes. uninstall resinstall all 3. no change.

[SamsungMichelle]

@useryEYRwIl8eS: Just to clarify, what troubleshooting steps have you completed on the Gear itself so far?